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College of Dental Hygienists of Ontario
The College of Dental Hygienists of Ontario regulates the practice of dental hygiene in the interest of the overall health and safety of the public of Ontario.

Self-Service-E  FAQ-E
Accessibility for Persons with Disabilities, Statement of Commitment

 

The stated purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is:

To achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.

The College of Dental Hygienists of Ontario (CDHO) is committed to diversity, inclusion and accessibility for Persons with Disabilities and strives to be an organization which respects the dignity and independence of individuals with disabilities. 

The College of Dental Hygienists of Ontario is committed to accessibility in its correspondence and communications as follows:

Print Material:

  • All electronic and printed materials produced by CDHO are available in alternative formats for all disabilities, upon request.
  • When there is a request by a person with a disability, alternative formats will be made available at no additional cost.

Assistive Devices:

  • When there is a request by a person with a disability, assistive devices will be made available to provide that individual with the ability to participate in CDHO meetings and forums.
  • When there is a request by a person with a disability, alternative methods will be made available at no additional cost.

Service Animals:

  • Individuals with disabilities may visit CDHO offices accompanied by a service animal and keep the animal with them. If the public has access to our office, the animal is not otherwise excluded by law. While visiting CDHO, it is the responsibility of the person with a service animal to control the animal at all times.
  • In the event that another individual is allergic to animals, alternative arrangements will be negotiated.

Support Persons:

  • Individuals with disabilities may visit CDHO offices accompanied by a support person; the access to that support person is available at all times.
  • CDHO may require an individual with a disability to be accompanied by a support person while on premise in situations where it is important to protect the health and safety of the person with a disability, or the health and safety of others on the premises.
  • Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

Notice of Disruption:

CDHO will provide the public with notice in the event of a disruption in the facilities or services used by people with disabilities. This notice will include information about the reason for the disruption, and its anticipated duration. When available, we will provide alternative solutions to access our services. In the case of an emergency disruption, we may not be able to give advance notice.

Training for Staff:

CDHO will ensure that all current and new onboarding staff will receive training as required by the Accessibility Standards for Customer Service. 

Training will include:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • Information about CDHO policies and procedures pertaining to the services we will provide to persons with disabilities;
  • How to interact and communicate with persons with various types of disabilities;
  • What to do if a person with a disability is having difficulty accessing CDHO offices;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person.

Feedback Process:

CDHO welcomes your feedback in regards to our AODA policies and procedures. We will respond to all concerns relating to such services in a timely manner. Please email feedback to sfox@cdho.org or call 416-961‑6234.

For more information:

https://www.ontario.ca/page/accessibility-laws

 

September 2015