We’re excited to announce that we’re upgrading our registrant database, which powers the Self-Service Portal and Public Register. This upgrade will improve functionality, security and ease of use. The Self-Service Portal and Public Register are getting a modern, streamlined look, and the way RDHs log in to the Portal is changing.

WHAT THIS MEANS FOR YOU

• From Saturday, February 22 to Sunday, March 2, applicants and RDHs will not be able to log in to the Self-Service Portal as we prepare to migrate to the new system. This means you cannot access the SMILE Portal, any registration forms or pay any fees. We encourage you to complete any time-sensitive matters before February 22.
• RDHs currently log in to the Self-Service Portal with their registration ID but moving forward, they will log in with their email address. During the week of March 3, we will send RDHs an email with instructions on creating a username and password for the new Self-Service Portal. These emails will be sent in smaller batches to avoid a system slowdown; therefore, not all RDHs will receive the email at the same time. However, they will receive an email by Friday, March 7. RDHs: Please review and/or update the current email we have on file for you because this will become the email you use to log in to the new Self-Service Portal.

We appreciate your patience and cooperation as we complete this upgrade. If you have any questions, please don’t hesitate to email us at info@cdho.org or give us a call at 1-800-268-2346 ext. 8804.