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Accessibility for Persons with Disabilities, Statement of Commitment

The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is:

To achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.

The College of Dental Hygienists of Ontario (CDHO) is committed to diversity, inclusion and accessibility, and strives to respect the dignity and independence of individuals with disabilities. 

We act on that commitment in the following areas.

Providing Goods and Services:

  • We provide goods, services or facilities in a manner that respects the dignity and independence of persons with disabilities. This is integrated with the provision of goods, services or facilities to others, unless an alternative measure is necessary.
  • We give persons with disabilities an equal opportunity as others to obtain, use and benefit from goods, services or facilities.
  • When communicating, CDHO takes into account a person’s disability, including accessible formats or communication supports where requested. In addition, CDHO will work with the person to determine what method of communication works best for them.

Print Material:

  • We produce all electronic and printed materials in alternative formats for all disabilities upon request, at no additional cost.

Assistive Devices:

  • We make assistive devices available upon request to provide individuals with the ability to participate in CDHO meetings and forums, at no additional cost.

Service Animals:

  • Individuals with disabilities may bring a service animal into CDHO offices. While visiting CDHO, it is their responsibility to control the animal at all times.
  • If another individual is allergic to animals, we will negotiate alternative arrangements.

Support Persons:

  • Individuals with disabilities may visit CDHO offices accompanied by a support person, and have access to them at all times.
  • CDHO may require an individual with a disability to be accompanied by a support person while on premise if that’s necessary to protect health and safety (of the person with a disability or others). This will happen only after consulting with the person with a disability and considering the available evidence.
  • When communicating private issues in the presence of a support person, we require consent from the person with a disability.

Notice of Disruption:

CDHO will notify the public in the event of a disruption in the facilities or services used by people with disabilities. This notice will include the reason for the disruption and its anticipated duration. When available, we will provide alternative solutions to access our services. In the case of an emergency disruption, we may not be able to give advance notice.

Training for Staff:

CDHO will provide all current and new staff  accessibility training

Training will include:

  • the purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • the requirements of the Integrated Accessibility Standards;
  • CDHO policies and procedures on the services we will provide to persons with disabilities;
  • interacting and communicating with persons with various disabilities;
  • what to do if a person with a disability is having difficulty accessing CDHO offices or services;
  • using equipment or devices that may help with providing goods, services or facilities to people with disabilities;
  • interacting with people who use assistive devices or require the assistance of a service animal or support person; and
  • the Ontario Human Rights Code (where it relates to people with disabilities).


CDHO welcomes your feedback on our AODA policies and procedures. We will respond to all concerns about such services in a timely manner. Please email or call 416-961‑6234.

Accessible formats and communication supports for the feedback process are available on request.

For more information:

Page last reviewed May 4, 2023