Voice of the Patient Survey
CDHO engages a third party to conduct an annual Voice of the Patient (VOP) survey. The survey is administered in four languages – English, French, Mandarin and Punjabi – and 2,000 patients are surveyed. The survey asks about their experiences with Dental Hygiene practice, with a focus on equity, diversity and inclusion. CDHO uses this data to improve resources for RDHs and to develop more patient-focused information. View the results of the VOP survey.
Registration Experience Survey
As part of its commitment to continuous improvement of its application and registration practices, CDHO conducts an on-going Registration Experience Survey. Recent applicants to CDHO are asked to complete a voluntary survey to provide feedback on the application process and identify any areas for improvement. CDHO publishes the results of this survey in a dashboard. The dashboard summarizes responses for each of the ten sections of the application process. Results can be filtered by various criteria, including application year, applicant age, type of application, and whether the applicant identified as a member of a racialized group. View the Registrant Experience dashboard.
Annual Reports
CDHO is required to submit an annual report to Ontario’s Ministry of Health. The report covers corporate activities and includes audited financial statements. If you would like a copy of an annual report not listed here, please email communications@cdho.org.
College Performance Measurement Framework (CPMF)
To continually improve accountability, transparency and oversight, all colleges are using the CPMF Reporting Tool.
It covers how colleges:
- perform as an organization;
- register applicants;
- measure practice improvement of regulated health professionals;
- process complaints about their registrants;
- work with external partners (such as other regulatory colleges, educational programs and the broader healthcare system) to improve public protection;
- participate in practice improvement activities; and
- commit to making improvements over the next year, with clear action plans.
Colleges will update this report annually, noting any progress on areas identified for improvement or adding new information required by the Ministry of Health. The CPMF is one of the many ways colleges demonstrate their commitment to the public interest.
Fair Registration Practices Reports
The Office of the Fairness Commissioner (OFC) is an independent agency of the Ontario Government. The OFC works with certain regulated professions in Ontario to ensure their registration requirements are transparent, objective, impartial and fair. The OFC requires regulators to submit yearly reports about their registration practices and their compliance with the requirements of the Fair Access to Regulated Professions Act, 2006 and/or the Regulated Health Professions Act, 1991. View the reports.